FAQ

FAQ

Products and Fit

How do your shoes fit?

Do you offer half sizes?

Our shoes come in whole sizes only. That being said, Allbirds are made of a super soft merino upper that makes them feel equal parts snug and stretchy. If you typically wear a half size, we suggest checking out our Fit Guideto help find your perfect fit!

How do I wash my Allbirds?

If your shoes accompany you on a wild adventure and start to feel a little less than fresh, throw them in the washing machine on the wool or gentle cycle. Be sure to remove the insoles and laces. You can use gentle detergent and a delicates bag for the best results.

Don’t forget to air dry like in the good ol' days - and whatever you do, no dryer!

I have a wide foot; will Allbirds fit well?

Our shoes are all medium width. Even if your feet tend to run wider, you might be shocked at how well our merino textile stretches to your foot. We have numerous wide-footed customers who are quite happy (including our co-founder Tim). If you wear a half size, try the size up for some extra wiggle room!

Will you ever have more sizes?

We have expanded the size range offered in our Classic colors to include women’s 5 and men’s 14. Our shoes all have a unisex fit, so women with larger feet and men with smaller feet have even more options to choose from.

Our women’s sizes run about 1.5 sizes shorter than our men’s sizes. For example, if you’re a women’s 11.5, the men’s 10 should be a perfect fit.

For men: If you typically wear a men’s 7, you can try the women’s 9.

If you run smaller than a women’s 5 or larger than a men’s 14 and want to be able to treat your feet, let us know at help@allbirds.com. We always love to hear from you!

When will you release new colors?

We refresh our Limited Edition colors multiple times per year. Be sure to sign upfor our mailing list to be notified of new released as soon as they come out!

Can I buy additional laces?

Yes, here!

Can I remove an Allbirds insole?

Sure can. If your feet have special requirements, replace our insoles with your orthotics and give the gift of our super soft merino insoles to a friend. If you wear a half size, we suggest that you size up.

What’s up with the box?

Because we sell directly to you via our website, we designed a patent pending box that is a shipping box and shoebox all in one. It uses about 40% less material, is made of 95% recycled cardboard, and is 100% recyclable – plus, we think it’s pretty good looking.

The pair I want is sold out!

Because we are exclusively a direct to consumer brand, planning gets tricky sometimes. Sign upfor our sparingly sent email updates and we'll let you know when we release new colors.

Our Limited Edition colors are refreshed seasonally, so once sold out they are gone for good. We'll always have our Classic colors, so even if your size is unavailable you can place an order on backorder!

Orders and Shipping

What is the status of my order?

You will receive a shipment notification email once your order is en route to you! If you are having trouble tracking your order, call our team at 888-963-8944 or email help@allbirds.com.

As we only ship during business days, orders placed on Friday after 12:30pm Eastern time or over the weekend will ship out on Monday morning. All orders placed with complimentary shipping take 5-7 business days to arrive. For faster shipping, you may purchase Two Day or Next Day shipping.

What if I want to change or cancel my order?

We try to fulfill orders very quickly; that said, please give us a call at 1-888-963-8944 (Monday - Friday, 9am - 6pm PST) or send an email to help@allbirds.com, and we’ll find a good solution. If you’re just getting cold feet, hold on a minute – we think you’ll love them and if you don’t, you can always send them back for free within 30 days of purchase.

Where else can I buy Allbirds?

We’re sold online and in our two physical retail stores in San Francisco and NYC! Check out our locations and store hours here.

How much is shipping?

We offer free shipping, returns and exchanges in the US, New Zealand and Australia.

Where do you ship?

We currently ship to the US, New Zealand and Australia. We are hoping to expand to other regions and countries in the future! In the meantime, perhaps this is the perfect excuse for a stateside visit or a vacation down under.

What are your shipping methods and how long do they take?

Orders placed with complimentary shipping are sent via USPS or UPS Ground. 2 day and overnight orders are shipped via UPS. Please note that expedited orders are not shipped or deliverd on weekends or holidays, so be sure to plan accordingly. There is no expedited option for PO Box addresses. If you have a PO Box address, please select standard shipping!

Gift Cards

Will the gift card ever expire?

Never! The code only expires once the full amount of the gift card has been used.

Are gift cards transferrable?

Yes, all you need is the gift card code.

Can I return a gift card?

Our gift cards are non-refundable. If for some reason you don’t love your new Allbirds after 30 days, we’ll gladly take them back and give you a full refund on the gift card - no questions asked.

Can I choose my gift card denomination?

Right now we offer gift cards for one pair of Allbirds, one pair of Smallbirds, or one of each. Smallbirds gift cards can be used towards the cost of a pair of Allbirds.

Does the gift card amount include shipping costs and applicable taxes for each pair?

We always cover free ground shipping with each order of Allbirds. Since state taxes vary, we cannot offer gift card amounts that cover taxes as well.

How can I check my gift card balance?

The gift card page that displays your code will always show your current gift card balance. You can access the gift card page by clicking on the "View Your Gift Card" button within the email. You can also call us at 1-888-963-8944 or email help@allbirds.comwith your unique gift card code and we can look up the balance for you.

Returns and Exchanges

What is your return policy?

We offer a 30-day trial period; you can return your shoes with no questions asked, even if you have worn them out in the wild.

How do I make a return or exchange?

Simply click here!to initiate your free return or exchange. Make sure you have your order # and billing zip, as you'll need those to initiate your exchange or return. If you don’t know your order number, customers can usually locate it by searching for “Confirmation For Order” in their inbox. If you need your exchange pair sooner than later, we suggest requesting a refund and ordering the next pair separately. This is also a great option if the color you're interested in is Limited Edition. Once a Limited Edition color is sold out it is gone for good, so be sure to get it while you can!

How do I make a gift exchange?

Let us know at help@allbirds.com. The more information you provide about the gift giver, the better! Once we know the order number and customer information from the original order we can request that a pre-paid return label be sent your way.

Please provide the size and color of the new pair you would like for the exchange. Let us know the best shipping address and we can send the new pair to you directly!

What do you do with used shoes that are returned?

We never resell shoes that have been scuffed or worn outside, no matter how lightly. We have partnered with Soles4Souls, and we donate used shoes to them for distribution to people in need.

When can I expect my refund?

It can take our warehouse up to two weeks to receive and process your return. We'll send a refund notification email as soon as we have issued your refund.

Company

How are your sheep treated?

We buy only the finest merino wool from New Zealand (our founder, Tim’s, homeland). All our wool is ZQ Merino certified, which ensures that our merino comes from the most humanely treated sheep in the world. Unlike most sheep farms in Australia and China, our farmers are prohibited from using the harmful practice of mulesing.

Our sheep lead happy lives, with glorious hilly views to boot. Visit the ZQ Merinowebsite for more info.

Where are Allbirds products made?

Our proprietary merino fabric is crafted in one of the world’s finest textile mills outside of Milan, Italy. It is an incredible factory that produces textiles of unrivaled quality, and the only wool mill in Europe certified by the European Commission for environmental sustainability.

Our shoes are then hand assembled in South Korea. We hold all of our suppliers to the highest standards for environmental and labor practices, and are proud of how factory workers are treated, and the responsible approach we take to manufacturing with minimal environmental impact.

What is your commitment to sustainability?

Our goal is to do better things in a better way. To us, this means making products that reflect and respect nature.

Our materials: All of our materials have been meticulously designed to be the most environmentally sustainable they can be. This is evident in our ZQ Certified Merino Wool and our outsole blend. We have some exciting products and novel natural materials in our design pipeline, so stay tuned!

The box: Because we sell directly to you via our website, we designed a patent pending box that is a shipping box and shoebox all in one. It uses about 40% less material, is made of 95% recycled cardboard, and is 100% recyclable – plus, we think it looks pretty cool.

Soles4Souls: When a customer returns a pair of lightly worn Allbirds that we can’t resell, we donate it to our partner organization Soles4Souls.

What’s with the name?

New Zealand is an island a bit smaller than California, and about 1,300 miles from the east coast of Australia. It’s pretty far away. In fact, we called the company Allbirds because it's so far, that when man first arrived, there were all birds, no mammals. The “Allbirds” name is our nod to a need to adopt a more sensitive approach to the way we live.

How do you think about designing shoes?

The shoe industry prioritizes profit over principles (and comfort). We let form follow function, removing unnecessary stitches, colorful branding, and unwanted shoe-tech. We strive to make beautiful shoes using considered design – meaning, every raw material is thoughtfully chosen for its unique properties, sustainability, and its end of life.

What’s your favorite sheep joke?

Q: What do you call a sheep covered in chocolate?
A: A Candy Baa.

Smallbirds

Laces for little kids’ shoes? You gotta be kidding me!

Don’t worry - we’ve included an elastic band under the tongue to make sure they’re easy to slip on but won’t easily slip off. Plus every pair of Smallbirds comes with a second set of sparkly laces in the box.

What about bigger kids?

What about other Smallbirds styles?

Hopefully in the future! Sign up for our email list to make sure you and your little ones know what’s coming next.

Do you have Smallbirds Gift Cards?

Sure do! Even if you purchase or receive a Smallbirds Gift Card, the $55 credit can be applied toward any purchase on the Allbirds website or in-store.

What ages can wear Smallbirds?

Toddler shoe sizes don’t necessarily match their age. Not sure of their size? Check out our printable Fit Guideto find the best fit for your little one.

Are these washable?

Smallbirds are ready for adventure and a breeze to clean in the washing machine. Wash them on the wool or gentle cycle, and air dry.